This Week's Herman Trend Alert Navigating the Next Year

The Herman Trend Alert July 2, 2008 Access to Healthcare Information Saves Lives SHPS, a leading, independent provider of integrated health solutions that improve personal health and reduce spending, recently released a white paper that establishes the value of nurse line services (after-hours telephonic access to credible answers for health-related questions). The bottom line, according to the study, is that this enhanced access "increases patient safety, reduces cost". Authored by clinical director Todd Prewitt, M.D., the document discusses the challenges that arise during after-hours medical emergencies and reviews issues confronting both patients and employers. Moreover, it validates the role of these telephonic services in providing effective and reliable solutions. The absence of this after-hours clinical expertise and advice can be devastating for both patients and their employers, causing unnecessary emergency room visits, costly medical interventions, or even serious physical harm. The additional effect on employers is intense, stimulating many organizations to establish nurse line services. Not only do these services improve access to appropriate healthcare, but they also result in reduced employee absenteeism, improved productivity, and decreased healthcare costs. Research shows that employers that combine 24-hour nurse line systems with effective internal communications campaigns can anticipate redirecting 60 percent of callers to lower levels of care. That creates substantial savings! There are other reasons for adopting nurse lines as well. Effective nurse line services support healthcare provider communities by educating patients and helping manage calls to physicians. These services have the effect of limiting doctor contacts to those situations that truly necessitate physician expertise. Furthermore, they provide a level of information that equips patients to engage their physicians in a collaborative approach to improved health. For a full copy of the white paper, visit www.CareWiseHealth.com. Special thanks to Ernie Clevenger (http://www.myhealthguide.com). Our forecast is that more employers worldwide will adopt this nurse line system and other cost-saving strategies in their ongoing efforts to drive healthcare costs down and add profit to the bottom line. Expect to see groups of medium-size employers embracing this cost-saving measure, too. In these times of skill shortages and retiring Baby Boomers, enlightened employers will continue to look for strategies to maintain the health and well-being of their valuable workforce. © Copyright 1998-2008 by The Herman Group, Inc. -- reproduction for publication is encouraged, with the following attribution: From "The Herman Trend Alert," by Roger Herman and Joyce Gioia, Strategic Business Futurists. (800) 227-3566 or http://www.hermangroup.com. The Herman Trend Alert is a trademark of The Herman Group, Inc." RESOLVE TO ADDRESS EMPLOYEE TURNOVER IN 2009 If you knew just how much money turnover is costing your company, you would have handled it ages ago! Turnover costs A LOT and it comes right off the bottom line. Let The Herman Group and its team of very experienced consultants help you address your turnover issues right away. We have an impressive track record and stand ready to help you. Call Carol at 800-227-3566; international, call 336-210-3547 for a no-obligation conference call. EMPLOYEE RETENTION BEGINS WITH GOOD SELECTION If you are not using pre-employment assessments, you are flying without radar---not very smart in today's highly competitive environment. Let us help you better understand your candidates and your employees. In less than 30 minutes, you will know if they can do the job (abilities); their work behaviors, even their personality and attitudes (like integrity & ethics), and those can't be trained. It's very cost effective, too! For more information, contact Joyce at 336-210-3548 or e-mail assessments@hermangroup.com. Validated for many countries and cultures. We offer in-depth help with job descriptions, too! GET INSIDE THE MINDS OF YOUR EMPLOYEES Find out what's really going on inside the hearts and minds of your employees. Our InnerViews interviewing service uses SPHRs and PHRs, certified human resource professionals to probe for the information you really need to know. Exit and Stay Interviews, as well as Why-Didn't-You-Take-Our-Offer Interviews. Call Rosalie Catalano at 937-648-1918 or read more at: http://www.hermangroup.com/retentionconnection/exit_interviews.html. To read this Herman Trend Alert on the web: http://www.hermangroup.com/alert/archive_9-24-2008.html. Herman Trend Alerts are produced by the Herman Group, strategic business futurists, Certified Management Consultants, authors, and professional speakers. New subscribers are welcome. There is no charge for this public service. The Herman Trend Alert is received by over 30,000 subscribers in 78 countries, in addition to other websites and printed magazines. Do you enjoy receiving this weekly e-mail update? Contact us about our co-branded Trend Alert service. Click here to sign up for the Herman Trend Alert. 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