This Week's Herman Trend Alert Navigating the Next Year

The Herman Trend Alert August 27, 2008 Use IM to Reduce Interruption Most people believe using "instant messaging" (IM) software to chat at work leads to an increase in disruption. In fact, a study published recently by researchers at Ohio State University and University of California, Irvine found that workers who used IM on the job reported fewer interruptions than their colleagues who did not. The research showed that IM is often used as a substitute for other, more disruptive forms of communication such as the telephone, email, and face-to-face conversations and thus it actually leads to an increase in productivity. Dr. R. Kelly Garrett of Ohio State and James N. Danziger of UCLA, Irvine co-authored the study. The findings, published recently in the "Journal of Computer Mediated Communication", states "using instant messaging led to more conversations on the computer, but the conversations were briefer than telephone conversations". Moreover, "employees are quite strategic in their use of instant messaging. They [use] it to check in with their colleagues to find out if they’re busy, before interrupting them in a more intrusive way". Some workers use the IM technology to find out when their coworkers will be available, instead of unexpectedly visiting in person. Others use the technology to get quick answers to general questions or to inquire about current work tasks, rather than engaging in longer face-to-face conversations. Resolution of complex problems or situations is not a good use for IM. The technology allows users to control how and when they communicate with coworkers. and gives people the ability to flag their availability or postpone responses to a more convenient time. Because it is more socially acceptable to ignore or dismiss a text message, than a telephone call, many use this technology to put off more disruptive conversations. People who used instant messaging reported that they felt they were "interrupted less frequently". "The key take away is that instant messaging has some benefits, where many people had feared that it might be harmful,” said Garrett. Bottom line: "the effect of instant messaging is actually positive". We expect to see more employers testing this technology to help their employees do more with less. © Copyright 1998-2008 by The Herman Group, Inc. -- reproduction for publication is encouraged, with the following attribution: From "The Herman Trend Alert," by Roger Herman and Joyce Gioia, Strategic Business Futurists. (800) 227-3566 or http://www.hermangroup.com. The Herman Trend Alert is a trademark of The Herman Group, Inc." RESOLVE TO ADDRESS EMPLOYEE TURNOVER IN 2009 If you knew just how much money turnover is costing your company, you would have handled it ages ago! Turnover costs A LOT and it comes right off the bottom line. Let The Herman Group and its team of very experienced consultants help you address your turnover issues right away. We have an impressive track record and stand ready to help you. Call Carol at 800-227-3566; international, call 336-210-3547 for a no-obligation conference call. EMPLOYEE RETENTION BEGINS WITH GOOD SELECTION If you are not using pre-employment assessments, you are flying without radar---not very smart in today's highly competitive environment. Let us help you better understand your candidates and your employees. In less than 30 minutes, you will know if they can do the job (abilities); their work behaviors, even their personality and attitudes (like integrity & ethics), and those can't be trained. It's very cost effective, too! For more information, contact Joyce at 336-210-3548 or e-mail assessments@hermangroup.com. Validated for many countries and cultures. We offer in-depth help with job descriptions, too! GET INSIDE THE MINDS OF YOUR EMPLOYEES Find out what's really going on inside the hearts and minds of your employees. Our InnerViews interviewing service uses SPHRs and PHRs, certified human resource professionals to probe for the information you really need to know. Exit and Stay Interviews, as well as Why-Didn't-You-Take-Our-Offer Interviews. Call Rosalie Catalano at 937-648-1918 or read more at: http://www.hermangroup.com/retentionconnection/exit_interviews.html. To read this Herman Trend Alert on the web: http://www.hermangroup.com/alert/archive_9-24-2008.html. Herman Trend Alerts are produced by the Herman Group, strategic business futurists, Certified Management Consultants, authors, and professional speakers. New subscribers are welcome. There is no charge for this public service. The Herman Trend Alert is received by over 30,000 subscribers in 78 countries, in addition to other websites and printed magazines. Do you enjoy receiving this weekly e-mail update? Contact us about our co-branded Trend Alert service. Click here to sign up for the Herman Trend Alert. Subscribe or Unsubscribe to weekly Herman Trend Alert View this week's Herman Trend Alert Archived Weekly Herman Trend Alerts

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